Support → Shipping & freight
Shipping & freight
How cabinets ship
Orders ship LTL (less-than-truckload) on pallets out of West Plains, Missouri. How much room your order takes on the truck depends on how you buy it:
- Flat-stacked (RTA) — cabinets ship flat, roughly 12 cabinets per pallet. This is the freight-friendly way to buy.
- Assembled — cabinets arrive built, and assembled boxes cube about 2.5× larger: roughly 5 cabinets per pallet. You pay more freight and skip the assembly time.
- Fronts and trim — face frames, doors and accessories ride along on the same pallet.
What the estimate means
Checkout shows a pallet-count freight estimate ($/pallet by zone — the staged build uses a flat per-pallet placeholder). A live carrier quote at checkout is on the roadmap; until then the estimate is exactly that, and a real person confirms freight before anything ships.
At the curb
LTL freight is curbside with a liftgate. Count the pallets against the order confirmation before the driver leaves, and note any visible damage on the delivery receipt — it makes the returns path fast.
