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Returns & damage claims

Cabinets are heavy freight and every order is checked before it leaves West Plains — but if something arrives wrong, we make it right. The formal returns policy is being finalized for launch; this page is the practical version and will be replaced by the full policy.

If something arrives damaged

• Note the damage on the delivery receipt before the driver leaves.
• Take photos of the pallet, the packaging, and the damaged part.
• Contact us with your order number within 5 business days.

If you ordered the wrong thing

Unopened, unassembled stock items can come back — freight both ways is the customer's, which is worth knowing before you guess at a size. The designer exists so you don't have to guess: lay the room out, check the plan, then order.

Placeholder content flagged for Stan's review — the real returns policy (windows, restocking, freight responsibility) is a business decision, not ours to invent.